Privacy & Policy

The purpose of this website is to provide visitors with helpful information about appliance repair services and allow users to request appointments, estimates, or additional service information. We respect your privacy and are committed to protecting any information you share with us.

GENERAL PRIVACY & DATA RESPONSIBILITY
AGA Appliance Service  does not sell, rent, or share your personal information with third parties for marketing purposes. Any information collected through this website is used solely to provide customer support, schedule appointments, respond to inquiries, and improve our services.
We carefully review any third-party tools or services we use to ensure your information is handled responsibly and securely.

INFORMATION COLLECTION & USE
Visitors may browse our website without registering or submitting personal information.
Like most websites, our servers may automatically collect limited technical information such as browser type, device information, IP address, pages visited, and website usage statistics. This information is used strictly for internal analytics, website improvements, and performance monitoring.

When visitors complete contact forms, service request forms, or booking forms, we may collect:

• Name
• Phone number
• Email address
• Service address
• Appointment details
• Appliance information

This information is used only to respond to your request and provide appliance repair services.
Under no circumstances is your information sold to outside companies.

SERVICE REQUEST FORMS
Our website may allow users to submit service requests or appointment inquiries online.
Information entered into these forms may be temporarily stored to improve user experience while completing the form. Once submitted, the information is securely processed within our internal systems for scheduling and customer support purposes.
You voluntarily provide this information when requesting services from AGA Appliance Service.

CHAT FEATURE
If live chat or messaging features are available on our website, we may process and store communication data for customer service and support purposes.
Chat conversations may be monitored for quality assurance and training.

EMAIL COMMUNICATIONS
By submitting your contact information through our website, you consent to receive communications from AGA Appliance Service related to service requests, appointment confirmations, customer support, and service updates.
You may opt out of non-essential communications at any time.

CALL TRACKING & RECORDED CALLS
We may use call tracking technology to better understand how visitors find our website and improve our marketing performance.
Phone calls may be recorded for quality assurance, customer support, and training purposes.
Any sensitive information is handled with reasonable care and security.

COOKIES
Our website may use cookies and similar technologies to improve browsing experience, analyze website traffic, and enhance website functionality.
You may disable cookies through your browser settings if preferred.

SECURITY & SAFEGUARDS
AGA Appliance Service takes the security of your information seriously.
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no online system can guarantee complete security.

THIRD-PARTY SERVICES
We may use trusted third-party tools for website analytics, scheduling services, payment processing, and communication systems.
These providers only receive information necessary to perform their services.

EXTERNAL LINKS
Our website may contain links to external websites. AGA Appliance Service is not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.

POLICY CHANGES
We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Any updates will be posted on this page with a revised effective date.

CONTACT US
AGA Appliance Service
Phone: (704) 904-2007
Email: info@agaappliance.com
Location: Charlotte, North Carolina